Refund Policy

Version 1.1 — effective 11 August 2026.

1. Subscriptions and add-ons

Kinglify plans are billed from the first month. Subscription and add-on fees are billed in advance for each period and are generally non-refundable once a period has begun, except where required by law. You may cancel at any time to stop future billing; access continues to the end of the paid period.

2. Metered overage

Usage overage is billed in arrears for usage that has already been delivered and is non-refundable.

3. Marketplace purchases

Purchases from sellers are subject to the seller's stated return policy and the Seller/Merchant Terms. Digital goods and completed services may be non-refundable. Where a refund is due, it is returned through the original payment method.

4. Payments collected by organisations

Membership fees, giving (tithes, offerings, donations), event tickets and other payments you make to an organisation through the Platform settle to that organisation's own account. Whether such a payment is refundable is the organisation's decision under its own policy and applicable law — please contact the organisation directly. Kinglify is not a party to those payments and cannot refund money it does not hold; where the organisation approves a refund, it is returned through the original payment method.

5. K-Coins

K-Coins are internal, non-cashable credits (currently paused). Where a refund is due on a platform charge, it is returned through the original payment method; K-Coins cannot be exchanged for cash.

6. Requesting a refund

Contact support@kinglify.com (platform charges), the seller (marketplace purchases), or the organisation (payments made to an organisation). We handle eligible requests promptly and in line with the law.